Delivery Information
Our standard UK delivery is £4.99. The estimated delivery time is displayed on the order page of each rug and is also shown when choosing your delivery options for your product. The majority of rugs are delivered within 3-5 working days of your order being processed, however we do advise you check your emails as you will be given a more accurate estimate following the order.
How will I know the date and time of my delivery?
When your order has been processed we will send a conformation email to you regarding a better estimate of delivery. Once your order has been dispatched you will receive another email with a delivery tracking number in which you can track your order and see the exact day your order will arrive on.
What if I miss the delivery?
If you miss the first delivery attempt our couriers will give two more attempts for delivery and if these fail or are missed again then the product will be delivered back to the store and you can come to the store to collect your rug or pay for delivery again on a day that best suits you.
Can my order be left somewhere if I am not home?
Yes, our couriers can try and delivery your order to a neighbour if you are unable to take it. If you are not comfortable with your order being left with neighbours then please state this in an email to us and we can ensure your order is delivery to your given address only.
Can my order be left in a safe place?
Yes, your order can be left in a safe place. To do this you will need to email us and explain your safe place in as much detail and we can pass this on to our couriers. However due to the order not being delivered to you in person this will put you in full responsibility should the order go missing or become damaged while let at your safe place.
Delivery Options:
Free delivery within a 10mile radius from the shop address between 9:00am – 7:00pm – FREE
Standard UK between 8:30am – 5:30pm – £5.90
Returns
If you are not completely satisfied you may return your purchase for a FULL REFUND*. For further information please visit our returns page.